Managed Services

If a monthly support and enhancement service is what you’re looking then look no further than Simpala Managed Services. Simply sign up to a monthly number of Simpala support hours to use however you wish.

On top of maintenance cover, our experts proactively will guide you through the latest Salesforce releases and if you have a quiet month - no worries, simply roll your unused hours into next month!

Why Managed Services?

Predictable spend on maintaining your Salesforce Org
No recruitment fees
Fast onboarding
Always available - team in place so no downtime for holiday or sickness
Access to an experience team, not just an individual
Always exceptional work, fast
Flex up or down your number of hours according to need
Roll over hours not used into the next month
Reduce risk following a major go-live - we have you covered
Proactive release management in line with new Salesforce releases

Services Provided

Admin & Consultancy

Our commitment to you is to maintain and enhance your Salesforce Org to meet your business needs as they evolve.

Your Release Manager will:

be your primary point of contact
meet with you regularly
provide best practice consultancy
help build your roadmap
design solutions
build, test and deploy your functionality or allocate the right resources to deliver the work.

Salesforce Offerings Covered:

Metadata Backup

We ensure that there is a backup in place for your metadata from the start date.

Pricing

Service	Standard	Standard Plus
Named Release Manager	✔	✔
Core Clouds (Sales, Service, Experience)	✔	✔
Metadata Backup	✔	✔
Roll over hours into next month	✔	✔
Non-Core Clouds (Revenue, Field Service, Marketing, Pardot)		✔
Integrations		✔
Custom development		✔
3rd Party Solutions		✔
Hourly Rate	£100	£125

*Minimum 10 hrs per month