Your organisation's system is up and running, and people are using it. You might be mistaken for thinking our work is complete. At Simpala, we believe in standing by our clients for as long as it takes to ensure their complete satisfaction. Our team will be on hand to fix any defects, quickly respond to user queries, and provide necessary training to your team.
If you require a custom report, you can count on us to deliver it for you. In the event that any of your users are unable to log in, we will work diligently to resolve the issue as soon as possible. Additionally, if there is a new executive who needs a comprehensive understanding of how the system works, simply send us an invite and we will provide them with the necessary training. Whatever your needs are, we are here to support you.
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If at any point you notice a defect that was missed during the testing phase, we will fix it - no questions asked.
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A dedicated member of the Simpala team will stay for an agreed period post go-live to answer queries and make any last minute changes. We will ensure you're fully satisfied to move forward with confidence.
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Customers often opt for Simpala Managed Services for ongoing support. It includes a monthly bucket of hours for training, advice, break-fix, release management, enhancements and more!
At the end of the day we exist to delight our customers. Delivering a system that underpins an organisation’s drive for change gets us out of bed in the morning and we love to deliver these projects for our clients. However we also know that for many, the go-live date is not the end of the journey.
Many companies plan future phases which include integrating other systems such as finance, marketing and fulfilment, adding on other departments, bringing on other business units and much more.
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If this sounds like the type of path you are on, then Simpala can support you every step of the way. We have experience in planning and delivering multi-phase programmes and working with Simpala’s Managed Services team ensures you always have open access to the experts.
So proceed without fear. Before, during and after the project delivery - we are here with you.
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